Client Services: Digital Performance Manager

Client Services
MN
Posted 2 months ago

About Home & Local Services

Home and Local Services Team

Home Local Services was born out of the need to solve the biggest digital marketing challenges for Home repair companies. Our goal is to create solutions that help market everything under the umbrella of Home Services, from window installation & roofing to HVAC technicians & home remodeling professionals, yielding great results and more sales with little time invested. We offer to our clients a unique blend of Software as a Service (SAAS) products that allow them to make real-time changes to their digital presence. Our class-leading, cutting edge strategy has resulted in us being a fast paced, fast-growing, digital marketing software firm.

Job Description

As a Home & Local Services Performance Manager you are tasked with ongoing customer communication, correspondence, and working with the client to achieve high-levels of digital marketing success. You are a solid communicator with a track record of high customer satisfaction. You know key digital tools in the Google and Microsoft ad suites including but not limited to:

  • Google Analytics
  • Google Ads
  • Google Datastudio
  • Ability to Update Google My Business Posts
  • Microsoft Ads
  • Basics of SEO
  • Understanding of Social Media Marketing
  • Understanding of Reputation Management
  • Understanding of Web Presence best practices

You are expected to be articulate and convey key metrics and KPIs on a weekly basis. You will use a combination of our proprietary software, website reporting tools to help our clients, consisting of plumbing, HVAC, Electrical and other home services companies, understand the results of joint strategy and digital marketing efforts.

Day-to-Day Responsibilities

  • Meet with Clients weekly to ensure results and review performance
    • Review Datastudio reports
    • Demonstrate Lead Counts
    • Indicate key metrics
  • Training on our software as a service SAAS products
  • Update Coupons and Offers, be able to make useful offer suggestions
  • Project Manage tasks assigned to our Projects and Web Dev departments

Requirements

  • Bachelor’s Degree in Communication/Marketing or Related Field
  • Proven track record of client management success
  • Proficient use of G-Suite
  • Strong Calendar Management
  • Professional use of Email Communication
  • Ability to take detailed notes and determine priority of tasks
  • Good Attitude (Team Player, Encouraging, Willing to Ask for Help)
  • Experience with WordPress sites is a plus

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